Refund policy

Our Policies

At The Glam Souls, we are committed to providing high quality lash products and a smooth shopping experience. Please read our policies carefully before placing your order.

 

Shipping Policy

We are a UK-based brand offering worldwide shipping.

All orders are processed within 1–3 working days. Once dispatched, you will receive a confirmation email with tracking details.


Please note:

 

  • Delivery times may vary depending on your location

  • We are not responsible for delays caused by couriers or customs

  • Incorrect shipping details may result in delays or lost parcels


Returns & Refunds

Due to hygiene reasons, we do not accept returns or exchanges on opened or used products.

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and clear photos. We will review and resolve this as quickly as possible.


Refunds (if approved) will be processed back to your original payment method.

 

Order Issues

If you experience any issues with your order, please contact us on our contact page. We aim to respond within 24–48 hours.

 

Product Use Disclaimer

All products are intended for professional use only. The Glam Souls is not responsible for misuse of products or any adverse reactions.

We strongly recommend proper training before using lash extension products.



General Information

By placing an order with The Glam Souls, you agree to our policies.

We reserve the right to update or change these policies at any time without prior notice.


Thank you for supporting The Glam Souls, a brand built for lash artists who do things differently